Terms and Conditions
Terms and Conditions
Effective Date: September 20, 2026
These Terms and Conditions (“Terms”) govern your use of the Thrive Wellness + Aesthetics website, online forms, appointment-request tools, text-messaging programs, and related digital services.
The website is operated by TW+A, S.C., doing business as Thrive Wellness + Aesthetics (“Thrive,” “we,” “our,” or “us”).
By accessing or using this website, submitting a form, scheduling an appointment, or enrolling in our messaging program, you agree to these Terms and our [Privacy Policy].
If you do not agree with these Terms, please do not use the website or its related services.
Website Purpose
This website provides general information about Thrive, our medical, wellness, aesthetic, and related services, and methods for requesting appointments or contacting our team.
Website content is provided for general informational and educational purposes only. It is not a substitute for an individualized medical evaluation, diagnosis, or treatment plan.
No Medical Advice or Provider-Patient Relationship
Information on this website does not constitute medical advice.
Using the website, submitting a form, sending an email or text message, or requesting an appointment does not establish a physician-patient or other healthcare provider-patient relationship.
A provider-patient relationship is established only after Thrive accepts you as a patient and completes the appropriate consultation, consent, and clinical evaluation process.
Do not begin, discontinue, or modify medication or treatment based solely on information found on this website.
Emergencies
This website, email, text messaging, social media, and online appointment tools are not monitored as emergency services.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not use website forms, email, text messages, or social-media messages for urgent or emergency concerns.
Eligibility
You must be at least 18 years old to independently use our online services, request treatment, or consent to marketing communications.
A parent or legal guardian must provide appropriate authorization when services are requested for a minor.
Appointments and Scheduling
Submitting an online appointment request does not guarantee an appointment. An appointment is confirmed only after Thrive provides confirmation through its scheduling system, telephone, email, or text message.
You agree to provide accurate and current contact and scheduling information.
Appointments, consultations, deposits, cancellations, late arrivals, rescheduling, no-shows, memberships, packages, refunds, and account credits may be subject to additional written policies provided during booking or enrollment. Those policies are incorporated into these Terms by reference.
When a service-specific agreement, informed consent, membership agreement, or package agreement conflicts with these general Terms, the more specific agreement controls concerning that service.
Services and Results
Eligibility for medical, wellness, and aesthetic services is determined individually following an appropriate consultation and clinical assessment.
Thrive may decline, postpone, modify, or discontinue a requested service when clinically appropriate, legally required, or reasonably necessary for safety.
Photographs, testimonials, educational examples, and descriptions of potential outcomes do not guarantee that any individual will achieve the same or similar results. Results vary based on medical history, anatomy, adherence, lifestyle, treatment selection, and other individual factors.
Pricing and Payment
Fees are subject to change unless otherwise stated in a signed agreement or confirmed purchase.
You are responsible for reviewing applicable fees, deposits, financing terms, membership terms, and cancellation requirements before completing a purchase or booking.
Unless expressly stated otherwise, Thrive operates as a cash-pay practice and does not guarantee insurance reimbursement. Patients are responsible for confirming any out-of-network or reimbursement benefits directly with their insurance carrier.
Telehealth
Some services may be available through telehealth when clinically appropriate and legally permitted.
Telehealth has limitations and may not be suitable for every condition. Thrive may require an in-person examination, laboratory testing, diagnostic testing, photographs, vital signs, or referral to another healthcare professional before making treatment recommendations.
Patients must be physically located in a jurisdiction where the treating provider is authorized to provide care at the time of a telehealth encounter.
Prescription and Medical Services
Prescriptions, laboratory orders, compounded medications, treatment recommendations, and medical devices are provided only when determined appropriate by an authorized healthcare professional.
Submitting an online request does not guarantee that medication, treatment, or testing will be prescribed or ordered.
Medication availability, pharmacy fulfillment, shipping, and pricing may depend on independent pharmacies, laboratories, manufacturers, or other third parties. Thrive is not responsible for delays or failures outside its reasonable control.
SMS and Text-Messaging Terms
Program Description
When you voluntarily provide your mobile number and expressly opt in, Thrive may send SMS or MMS messages concerning:
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Appointment requests, confirmations, reminders, and changes
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Patient-service and follow-up communications
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Account, membership, and transaction notifications
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Educational information
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Service announcements
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Promotional and marketing communications when separately authorized
Consent
By opting in, you authorize Thrive and its service providers to send automated or manually initiated text messages to the mobile number you provided.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Your consent applies only to Thrive Wellness + Aesthetics and the messaging purposes disclosed when you opt in.
Message Frequency and Charges
Message frequency varies based on your appointments, requests, account activity, and communication preferences.
Message and data rates may apply according to your wireless carrier and service plan. Thrive does not charge a separate fee for receiving text messages.
Opting Out
You may cancel text messages at any time by replying STOP.
After submitting a STOP request, you may receive one final message confirming that you have been unsubscribed. You will not receive additional marketing text messages unless you opt in again.
Other recognized opt-out words may include CANCEL, END, QUIT, REVOKE, or UNSUBSCRIBE.
Opting out of marketing messages does not prevent Thrive from contacting you through other channels or sending communications that are legally permitted and reasonably necessary for patient care, appointment administration, billing, safety, or compliance.
Help
For assistance, reply HELP to a Thrive text message or contact us using the information provided below.
Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to carrier availability, network conditions, device compatibility, and circumstances outside Thrive’s control.
Mobile Information
Mobile information, including telephone numbers, SMS opt-in information, and consent records, will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
Text-messaging originator opt-in data and consent will not be shared with third parties, except service providers that support Thrive’s messaging operations and are contractually required to protect the information.
Email Communications
If you subscribe to marketing emails, you may unsubscribe using the link included in the email.
Unsubscribing from marketing emails does not prevent administrative, transactional, appointment-related, or patient-service communications when otherwise permitted.
Privacy and Health Information
Your use of this website is also governed by our [Privacy Policy].
Certain protected health information may be governed by Thrive’s Notice of Privacy Practices and applicable healthcare privacy laws. The website Privacy Policy does not replace the Notice of Privacy Practices.
Standard email, website forms, and SMS may not be encrypted. Do not submit highly sensitive medical information through an unsecured channel unless Thrive instructs you to do so.
Acceptable Use
You agree not to:
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Use the website for unlawful, fraudulent, threatening, or abusive purposes
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Submit false, misleading, or unauthorized information
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Attempt to access another person’s information or account
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Interfere with the operation or security of the website
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Introduce malware, malicious code, or automated scraping tools
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Copy or exploit website content for unauthorized commercial purposes
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Impersonate another person or misrepresent your identity
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Use the website to harass Thrive personnel, patients, vendors, or other users
We may restrict or terminate access when we reasonably believe these Terms have been violated.
Intellectual Property
Website text, graphics, logos, photographs, videos, service names, design elements, and other original materials are owned by Thrive or used with permission and are protected by applicable intellectual-property laws.
You may view and print limited portions of the website for personal, noncommercial use. You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit website content without prior written permission.
“Thrive Wellness + Aesthetics,” ThriveSociety™, associated logos, program names, and related brand elements may not be used without authorization.
Third-Party Services and Links
The website may link to or integrate with independent scheduling platforms, payment processors, patient portals, pharmacies, laboratories, financing providers, social-media platforms, and other third-party services.
Thrive does not control and is not responsible for the availability, content, privacy practices, security, pricing, or performance of independent third-party services. Your use of those services may be governed by additional terms.
Website Availability and Accuracy
We make reasonable efforts to maintain accurate and current website information. However, services, provider availability, descriptions, policies, and other content may change.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or current. Thrive may modify, suspend, or discontinue any website feature without notice.
Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
Thrive disclaims warranties concerning website availability, accuracy, completeness, fitness for a particular purpose, and freedom from harmful components, except where a warranty cannot legally be excluded.
Nothing in this section limits professional duties or patient rights that cannot be waived under applicable law.
Limitation of Liability
To the fullest extent permitted by law, Thrive and its owners, clinicians, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website.
This limitation does not exclude liability that cannot legally be limited, including obligations arising from an established provider-patient relationship where applicable.
Changes to These Terms
We may revise these Terms periodically. Updated Terms will be posted on this page with a revised effective date.
Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
Any legal proceeding relating to these Terms or the website must be brought in a court with appropriate jurisdiction in Cook County, Illinois, unless applicable law requires otherwise.
Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.
Contact Information
Questions about these Terms or the Thrive messaging program may be directed to:
Thrive Wellness + Aesthetics
TW+A, S.C.
1536 West Chicago, Illinois 60642
Email: thrive@twachicago.com
Telephone: 464-444-5111
Website: https://twachicago.com