Privacy Policy

Effective Date: September 20, 2026

Thrive Wellness + Aesthetics (“Thrive,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, appointment systems, email communications, text messaging programs, and related services.

By using our website or submitting information to Thrive, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information you provide directly to us, including:

• Name, email address, telephone number, mailing address, and date of birth

• Appointment requests and scheduling information

• Information submitted through contact, consultation, intake, or inquiry forms

• Communication preferences and marketing consent

• Transaction and payment-related information

• Information you provide when communicating with us by telephone, email, text message, social media, or through our website

• Health-related information voluntarily submitted through secure patient forms or patient communication systems

We may also automatically collect limited technical information when you visit our website, including:

• Internet Protocol address

• Browser and device type

• Pages viewed and links selected

• Referring website

• Date and time of access

• Cookie, analytics, and advertising information

How We Use Information

We may use collected information to:

• Respond to questions and consultation requests

• Schedule, confirm, modify, and follow up on appointments

• Provide requested services and patient support

• Send administrative, transactional, and service-related communications

• Send appointment reminders and care-related information

• Send promotional, educational, or marketing communications when permitted

• Process payments and maintain business records

• Improve our website, services, advertising, and patient experience

• Protect against fraud, misuse, security incidents, and unlawful activity

• Satisfy legal, regulatory, professional, and compliance requirements

SMS and Text Messaging

When you provide your mobile telephone number and expressly agree to receive text messages, Thrive may send you SMS or MMS communications. These may include appointment reminders, scheduling communications, service updates, follow-up messages, educational information, and promotional messages, depending on the consent you provide.

Consent to receive marketing text messages is not a condition of purchasing any product or service. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. After opting out, you may receive one final message confirming your request. For assistance, reply HELP or contact Thrive using the information listed below.

Carriers are not liable for delayed or undelivered messages.

Mobile information, including telephone numbers, SMS opt-in data, and consent records, will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third party, except vendors that provide technical or operational support for Thrive’s messaging program and are required to protect the information.

We may continue to contact you through non-marketing channels when reasonably necessary for appointment administration, patient care, billing, legal compliance, or other purposes permitted by law.

How We Share Information

We do not sell personal information.

We may disclose information when reasonably necessary to:

• Vendors that support website hosting, scheduling, customer relationship management, secure communications, analytics, payment processing, advertising, or text-message delivery

• Healthcare professionals, laboratories, pharmacies, or other service providers involved in services requested by the patient, when authorized or legally permitted

• Professional advisers, insurers, auditors, or legal representatives

• Government agencies, regulators, courts, or law-enforcement authorities when required by law

• A successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of business assets

Service providers may use information only to perform services on our behalf and are expected to protect it appropriately.

We do not share mobile telephone numbers, text-message consent, or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

Health Information

Some information submitted to Thrive may constitute protected health information under applicable federal or state law. When information is protected by the Health Insurance Portability and Accountability Act, or another healthcare privacy law, our use and disclosure of that information may also be governed by Thrive’s Notice of Privacy Practices.

This website Privacy Policy does not replace the Notice of Privacy Practices. Please avoid submitting sensitive medical information through ordinary website forms, standard email, or social-media messages unless Thrive specifically directs you to a secure method.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, remember preferences, measure advertising performance, and improve our services.

You may restrict cookies through your browser settings. Disabling cookies may affect certain website functions. Browser-based “Do Not Track” signals may not be recognized uniformly because no single industry standard currently governs those signals.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, email system, or storage method can be guaranteed to be completely secure.

Email and standard text messaging may not be encrypted. Do not use these channels for emergencies or for highly sensitive medical information unless instructed otherwise.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and medical records, satisfy legal and regulatory obligations, resolve disputes, enforce agreements, and protect Thrive’s legitimate interests.

Your Choices

Depending on applicable law, you may request to:

• Review or correct certain personal information

• Unsubscribe from marketing emails

• Opt out of marketing text messages

• Ask questions about how your information is used

• Request deletion of certain information when retention is not legally required

You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may stop marketing text messages by replying STOP.

Opting out of marketing communications does not prevent Thrive from sending necessary appointment, billing, safety, legal, or patient-service communications when permitted by law.

Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment processors, social-media services, or other external resources. Thrive does not control and is not responsible for the privacy or security practices of those third parties. Please review their privacy policies before providing information.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian authorization. If you believe a child has submitted information without proper authorization, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Continued use of the website after a revision constitutes acknowledgment of the updated policy.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Thrive Wellness + Aesthetics
TW+A, S.C.
1536 W Chicago Ave.
Chicago, Illinois 60642
Email: thrive@twachicago.com
Telephone: 464-444-5111
Website: https://twachicago.com